On November 7th 2014: JCC Consultancy organizes a special Executive roundtable for SMB customers from Microsoft Non Managed SMB partner B-K IT Solutions

Hi All,

At this very moment JCC Consultancy is very busy with organizing and finalizing the executive roundtable for Executives from SMB customers/organization from Microsoft Non Managed Partner B-K IT Solutions.

The purpose of this roundtable is to guide and help B-K IT Solutions’ SMB customers to explore and see the many possibilities and business value added functionalities of Microsoft business productivitity solutions Office 365. Most of the SMB Customers has migrated their Exchange mail to Exchange Online, but do not know there are many other smart ways to improve their way to collaborate with internal and external contacts or workers. They do not know that there are ways to see someone’s availability and presence for questions. Many of SMB customers do not know you can save documents from one point and share the document to other workers so they can work together real-time in the same documents. How cool is that and imagine how smarter  you can work and save time and eventually bring down your costs.

The roundtable takes place on Friday November 7th at the Headquarter of Microsoft Netherlands.

Microsoft Netherlands facilitates an executive meeting room and catering and during this roundtable we will challenge the  Executive attendees to share their insights and vision if it comes to business challenges and opportunities within their vertical. 15 Executives, owners and founders from SMB organizations and active in very different verticals such Legal, Consultancy, Car Transport, Travel agencies and Finance are represented.

During this roundtable B-K IT Solutions will show these SMB’S customers how to improve their business processes and to make their work smarter and eventually reduce costs in terms of Unified Communications, Collaboration, Enterprise Social.

I will write a summary of this event after November 7th.

Follow me on twitter @jeanclaudechan or Linkedin jean.claude.chan@jccconsultancy.com and ofcourse http://www.jcccloud.com

Have a good one.

Jean Claude Chan

First Microsoft Ignite event in Chicago May 4th-May 8th 2015! Register now early bird discount!

Hi All,

Will you be there?

Jean-Claude Chan

This week Microsoft announced Microsoft Ignite via official Microsoft blog – it’s exciting to see this event go live!

Microsoft Ignite is her commercial technology event that brings together her audiences, content and best-of experiences across TechEd, SharePoint Conference, Project Conference, Microsoft Exchange Conference, Lync Conference and Microsoft Management Summit. This single, remarkable event allows Microsoft to tell her holistic company story to an extended audience across senior IT decision makers, IT Pros, enterprise developers and loyalists.

For her existing, thriving communities and for new entrants into the evolving IT world, bringing together these events in one location creates an expanded opportunity for companies to send employees to gain both business and technology insights, to take advantage of unique networking opportunities with established IT communities and to interact with Microsoft and industry experts. It will also be the event for immersion into technical education for Office 365, Lync, Exchange, SharePoint, Project, Visio, Azure, Windows Server, System Center, Intune, SQL, Visual Studio and of course Windows!

Microsoft is excited to announce that Satya Nadella will be her opening keynote on Day 1 of the event, followed by several of our business and technical leaders including Brad Anderson, Joe Belfiore, Dave Campbell, Peggy Johnson, Chris Jones, Julie Larson Green, Gurdeep Singh Pall, Julia Liuson and many others.

Microsoft Ignite will round out herschedule of events for professional communities in the first half of 2015.  Microsoft will start with Convergence 2015 in Atlanta, March 16-19, the place where business leaders gather to explore solutions.  //Build in San Francisco, April 29-May 1, is where developers will hear the latest about our platform strategy, technologies and opportunities.  After Microsoft Ignite on May 4-8, Worldwide Partner Conference will be held in Orlando, July 12-16, for our enormous partner community.

 

 

Do you want to go to the Microsoft World Partner Conference Orlando for only 299,- euro (excl. VAT)? Become a member of our ICMNM Community.

Hi everyone,

Do you want to go to the WPC Orlando from July 12-16, 2015 for only 299,- euro (excl. VAT)? Yes that is possible.

Download our special discount flyer below.

Special offering for Microsoft non managed partners

 

For information on the WPC Orlando event go to:

http://www.digitalwpc.com/WPC2015/Pages/Registration.aspx#fbid=VowhGf2vr8g

 

Have a good one.

Jean-Claude Chan

Founder and owner of http://www.jccconsultancy.com and http://www.jcccloud.com

According to an international survey we conducted, in January 2014, with 500 Microsoft Non Managed Partners,

90% pointed out that they would not attend a major conference and/or the World Partner Conference because it is too

expensive.

As a unique niche player worldwide, we only help Microsoft Non Managed SMB Partners to accelerate

and hands-on execute their Cloud strategy, sales, marketing and competence management plans in order to grow their revenue and profit.

Are you a Microsoft Non Managed Partner?

If so, this flyer gives you 2 FREE consultancy

hours with a value of €440.

You can use the flyer 2 FREE consultancy hours

for a Quickscan on your plans in terms of:

– Company Strategy

– Sales or Marketing

– Competence Management and Delivery

Membership ICMNM (International Community Microsoft Non Managed Partners)

Only with this flyer will you get €100 discount: For only €199 a year instead of €299 you can attend the

Microsoft World Partner Conference in Orlando 2015 and another major Microsoft event in 2015.

According to an international survey we conducted, in January 2014, with 500 Microsoft Non Managed Partners,

90% pointed out that they would not attend a major conference and/or the World Partner Conference because it is too

expensive.

Are you a Microsoft Non Managed SMB Partner and do you lack time or budget to attend these events?

Become a member of the International Community Microsoft Non Managed SMB Partners for a very low annual fee

and we will attend these events and collect the right strategic and business information for you.

ICMNM Membership: what is the business value for you?

€299 (excl vat) a year – that will be only 0.82 euro cent a day.

In US dollars, it will be $415 (excl vat).

– Save business time: normally you are out of the office for 5-7 days, 40-50 hours you are non-productive

– Save event ticket: €150

– Save flight expenses: €900-€1000

– Save hotel expenses: €1300

– Save dinner and taxi expenses: €500

In short, you will save at least €5000-€6000 ($7000-$8000) per event if you become a ICMNM member on an annual basis.

We work for you while it’s business as usual for your company.

Call us for more information: +31 6 41965686 or email at info@jccconsultancy.com

http://www.jccconsultancy.com

Call us today for an appointment on +31 6 41965686 or email at info@jccconsultancy.com

Special offering for Microsoft non managed partners

Part 2: Superhero story Real Microsoft SMB Showcase: How JCC Consultancy improves their business productivity and lower the costs using Office 365

This part 2 of the SMB Superhero story of Microsoft partner JCC Consultancy. Part one can be read here.

 

How JCC Consultancy improves their business productivity and lower the costs using Office 365

A year ago I started out my company http://www.jccconsultancy.com and since our long term vision is to grow the company organically it was important to keep the starting costs low. So I subscribed for an annual Office 365 subscription with the following functionalities: SharePoint Online, Lync online, Outlook online, One drive and Enterprise Social functionality Yammer.

 

1.        Corporate website on SharePoint Online

Our corporate website www.jccconsultancy.com is built on SharePoint Online and many of our customers tell us that they did not see or notice that it was SharePoint Online.

2.        Our email access anytime, anywhere thanks to Exchange Online

Furthermore, as I have been traveling quite a lot the last 12 months, it was very important for me to have access to my private and business e-mails and important documents everywhere, anywhere. Exchange Online offers this functionality and possibilities for me to work anywhere in the world. Besides this, we did not have to invest money in a Exchange server and license anymore.

 

3.       One drive saves and shares our documents to our customers anytime anywhere

With my One drive (it is like a USB stick, but only in the cloud) I can save up to 1 TB of important private and business documents and pictures which I can access from anywhere and anytime in the world. For example, when I was in Toronto last week, I could download a proposal from one my Dutch customer from One drive on my Windows Nokia Phone and edit the proposal and saved it on One drive and shared the link to the document to my customer so he can have access to the proposal in a few seconds. Besides this, we did not have to invest money in a SQL server database and license anymore.

 

 

4.        Lync online for our international calls and customers

When I have a conference call with Microsoft China or Microsoft Germany, Office 365 offers me the Lync online phone functionality. With Lync online, I can see the availability of my customers and they can see my availability and can chat with me if they want to pose a question. Besides that I can also have conference calls with my customers and Microsoft subsidiaries worldwide and we did not have to invest money in a Lync server and license anymore.

5. Yammer group for Non Managed SMB Partners worldwide

I also have created a special Yammer group where Microsoft Non managed SMB Partners can come together and share their thoughts and experiences in the SMB market and vertical. https://www.yammer.com/microsoftnonmanagedpartnerworldwide/#/Threads/index?type=my_all    Besides this, we did not have to invest money anymore in a Enterprise Social solution and license.

 

A year ago and look now

So looking back on 2013, I can definitely say that Office 365 has enabled JCC Consultancy in a technical way to make our unique concept a success and it is starting to spread her wings. We kept our total costs of ownership very low and the extra revenue we realized we invested this into improving our product services and marketing activities.

 These wings can make JCC Consultancy fly as a superhero and fly her anywhere in the world to help out Microsoft Non managed SMB Partners to be successful in the Cloud in the long run.

So who are you going to call if our a Microsoft Non Managed SMB Partner? JCC Consultancy!

Jean-Claude Chan

For more information, please contact us or visit our website www.jccconsultancy.com

For live updates and blogs on our trips to SharePoint Conference Las Vegas, WPC Washington, Office 365 summit in Toronto please go to: or follow us: www.jcccloud.com or twitter @jeanclaudechan

 

 

 

 

Part one: Microsoft Canada Superhero SMB Story: the rise of JCC Consultancy to help the Microsoft Non managed SMB Partners in hands-on executing their Cloud Strategy, Sales, Marketing and Competence management plans.

     

Hi everyone,

2 weeks ago when i had a meeting with Microsoft Canada, they thought my business story of JCC Consultancy is an inspiring superhero story for the Microsoft Canadian SMB partners market. Microsoft Canada asked me to write a story and approved the following story.

This story was published by Microsoft Canada:

MSFT for Work CA @MSFT4Work_CA: Learn how one #smallbizsuperhero formed his company to help other entrepreneurs. Read more: msft.it/6015qnKz @jeanclaudechan

My name is Jean Claude Chan, born in Suriname, South America, raised in Cayenne, French Guyana (also South America) and moved to Amsterdam Netherlands at the age of 6. I come from a real entrepreneur family who has successfully introduced a supermarket chain in Surinam and French Guyana. I am 39 years old, married and have one newborn little girl.

At the age of 6th my parents moved to the Dutch capital Amsterdam in the Netherlands where they also ran a company store successfully for 30 years. I was told by my parents, ‘if you do business, do it with passion, dedication and perseverance’. After finishing my Grammar School and International Business Management education at the Business School of Amsterdam, I started my career within the commercial business world and dreamt to have my own business.

Last year at Microsoft World Partner Conference in July 2013 in Houston, Steve Ballmer said in his keynote: “Microsoft is changing her organization and the change will impact our partners worldwide. Microsoft partners are forced to change their current business model and create new business propositions which are sustainable and profitable in the long-term”.

There are about 750.000 Microsoft worldwide and only 20.000 of them are selling Cloud solutions.  What is the rest doing?” So my idea was born at that evening at WPC Houston and I have founded JCC Consultancy in 2013.

JCC Consultancy is a real niche player in this market and has helped Microsoft Non Managed SMB partners make better Strategic choices, empower the Microsoft way of working and drive excellent hands-on execution in terms of Sales, New Business Development and Lead Generations.

Our 3 vision focus towards 2016:

1. H​elping Microsoft Non managed SMB Partners to make the right choices and helping them in executing their plans in terms of Strategy, Sales, Marketing, Delivery & Change Management

2. Providing and inspire Microsoft Non managed SMB Partners with the latest and valuable Executive Microsoft intelligence regarding developments and changes within the Microsoft world via our special portal site for Business Decision Makers from Non managed SMB partners worldwide: www.jcccloud.com

3 .Making sure that by the end of 2016 we have helped or inspired over at least 2000 Non managed Microsoft Non Managed SMB Partners worldwide. Therefor,  JCC Consultancy has created a special Yammer Group for Non managed SMB Partners worldwide: https://www.yammer.com/microsoftnonmanagedpartnerworldwide/#/Threads/index?type=my_all

“We only help out Non Managed SMB Partners if they are willing to change, to be a pioneer and to invest”

JCC Consultancy has talked to many Microsoft Non Managed SMB Partners worldwide and we only help and support those who have the following 3 ambitions:

1. You are willing to change your company (internally and externally);
2. You are willing to be a leading and innovative company instead of being a follower;
3. You are willing to invest and make your company a sustainable and profitable company in the long-term.

Real Microsoft non managed SMB partner showcases

Click on the company logos below to read how JCC Consultancy has helped these Microsoft Non Managed SMB Partners to accelerate in their Microsoft business in terms of Strategy, Sales, Marketing and Competence management.

                              

JCC Consultancy organizes Executive roundtables successfully with Microsoft for founders and owners from Non managed SMB partners to listen to them what their challenges are.

For more info on the roundtables please go: https://jcccloud.wordpress.com/2014/09/26/summary-of-today-executive-strategy-roundtable-for-owners-from-microsoft-non-managed-partners/

The last 12 months,  I have traveled to SharePoint Conference in Las Vegas last March and World Partner Conference in Washington last July (read more here )to introduce JCC Consultancy where I had meetings with Executive stakeholders from Microsoft Corporation, such as my one on one executive meetings with Jared Spataro, General Manager Office and Enterprise Social worldwide to talk about the Non managed partners: read the story of my meetings in Vegas and Washington here

Besides this I traveled to Toronto last week from October 7^th till October 10^th to talk to Microsoft Canada about the Non Managed SMB partners. I had meetings with Partner Channel development managers Saurabh Mathur and Brian Miller to talk about Non managed SMB partners.   Read here for more

For more information, please contact us or visit our website www.jccconsultancy.com

For live updates and blogs on our trips to SharePoint Conference Las Vegas, WPC Washington, Office 365 summit in Toronto please go to: www.jcccloud.com or twitter @jeanclaudechan

Email: info@jccconsultancy.com

Phone number: + 31 6 41 965686

JCC Consultancy also sponsor innovative and leading Office 365 and Cloud events such as the following upcoming events. Click on banner for more information.

JCC Consultancy update: First day Microsoft Office 365 Summit in Toronto Canada

Hi everyone,

Having visited the SharePoint Conference in Las Vegas last march (go here for my blog on the event), the WPC Washington last July ( go here for blog on that event) and the Office 365 Drumbeat event in Cologne Germany (click here for blog on that event)  in April, this time JCC Consultancy will do Toronto, Canada.

It is 6.00 am in the morning in Toronto and i have been awake since 3.00 am, because of a jetlag. But hey no sweat, you just get up and go to the gym in the Hyatt Regency hotel, which is right in the middle of downtown Soho and near the Rogers stadium and work out.

After the workout i got the chance to pay a visit to the 24/7 store Rabba and bought some delicious Canadian Maple Syrup.

2 hours from now that is why JCC Consultancy is in Toronto and that is to attend the Microsoft Summit Office 365. The summit is taking place in the Allstream centre building.

Tomorrow, October 9th,  JCC Consultancy will attend the Office 365 training. For the agenda of the Training, please go here

Latest update on the Office 365 summit

This morning i had a breakfast meeting with Senior Channel Marketing Manager of Microsoft HQ to introduce JCC Consultancy and to talk about the Microsoft Non Managed SMB partners market in Canada.

I also met up with Olu Abikoye, Business Technology Systems & Project Delivery Analyst, Corporate Systems at Vision Critical.

After the breakfast, the keynote was kicked off by Jason Brommet, Director Partner Strategy Partners Microsoft Canada by telling that Microsoft new strategy to be a productivity and platform organization in a cloud and mobile ready world will impact the way partners are working. He also spoke about how Microsoft is going to help Microsoft partners to better transform their current business model and help them to save costs and realize more revenue and margins.

The most impressive session in my opinion was the one presented by IDC’s Channel and Alliances Research Darren Bibby. His session was called Business Partner Success in the Era of the Third Platform and showing what is really going in the market in Canada if it comes to opportunities and threats. Darren also gave some advice and tricks on how to become a succesful Cloud partner for your customers.

After all, this summit was definetely worth while for Microsoft to visit. Hopefully everyone also enjoyed the summit as I did today. For JCC Consultancy it has been a great day.

You can download the Canadian Summit  presentations via this link:  

So stay tuned for the update of todays Summit and follow me via this blog http://www.jcccloud.com or twitter @jeanclaudechan

Have a good one.

Jean- Claude Chan

Founder/ owner http://www.jccconsultancy.com and http://www.jcccloud.com

Agenda of the Microsoft Canada Summit October 8th

7:30 – 9:00 Executive Breakfast

9:00 – 9:45 VISION KEYNOTE: ALL ATTENDEES
New World Realities – and Channel Partner Implications

We live in a mobile-first and cloud-first world. We are moving from a world where computing power was scarce to a place where it now is almost limitless.

The combination of many devices and cloud services used for generating and consuming data creates a unique opportunity for us, together. Our customers are looking for new capabilities, new solutions that enable them to be more productive, supported by a platform, that enables growth, flexibility, innovation and ultimately, offers security. Our passion, partnered with you is to enable people to thrive in a mobile-first and cloud-first world.

This new paradigm, which represents tremendous opportunity all of us, is also marked by change – in technologies, in capability, in business models and more. The keynote will set context for these new world realities – from the evolving markets we sell in, to changing customer buying behaviours to the implications for the Channel in how to sell, how to market, and implications to your business model.

9:45 – 10:30 VISION KEYNOTE: ALL ATTENDEES
Partnering for Success in the New World

10:45 – 11:45 Breakout Sessions:

Evolving your Business model to improve Profitability by selling cloud solutions

Learn how successful partners have leveraged the new revenue stream opportunities that the Cloud has opened up across multiple business models. These business model evolutions are providing the foundation to increase margins, establish annuity and aggressive growth through new customer acquisition in the whitespace. This session will cover industry research as well as real partner stories to articulate why a business model transformation is key to building profitability in the future.

Transforming and growing your business with Office 365

Office 365 represents a once-in-a-generation shift in technology and a new era of partner opportunity. Microsoft is front-running this industry transformation and leading the charge to the cloud by providing a next-generation productivity experience for Enterprise customers. Learn how Office 365 has created new partner opportunities across the customer lifecycle, including other Microsoft Cloud offers such as Dynamics CRM Online and Power BI.

Microsoft Hosting: Learn how to build and offer hosted and hybrid cloud services to address Canadian customer needs.

In this session, we will provide you with an overview of how you can launch new services for your customers based on Microsoft’s Cloud OS. We will show you the fastest way to take this service to market with your customers while developing and growing monthly recurring revenues. We will also discuss the demands for hybrid cloud scenarios in today’s marketplace and review core sales scenarios driven through our existing partners today. You will hear about Microsoft’s position relative to the market and discuss the pricing and licensing of key Cloud OS products. Finally we will provide you with an overview of some of the fantastic resources, tools and offers available to help accelerate your profitability by hosting cloud services.

The New Windows

In this session, we will discuss the updates and enhancements to Windows and how it provides Business solutions your customers need.  Learn about the value proposition of Windows in the Mobile-First Cloud-First world.  Gain an understanding of the impacts and changes to the licensing model.

11:45 – 12:30* 45min Breakout Sessions:

Cloud at the core of MPN: Supporting your Cloud Growth

This session will explore how the Microsoft Partner Network is evolving to reflect the new opportunities that exist in the Cloud – understanding that those first steps toward building your cloud and hybrid practices can be the most challenging, requiring you to make new investments and shift your business model. This session will cover key changes, announcements and programs available through the Microsoft Partner Network to accelerate your Cloud transformation.

Driving service revenue through O365 consumption

Office 365 FastTrack is Microsoft’s new 3-step Office 365 pilot and deployment process. FastTrack is designed so customers experience service value early in the sales cycle with a smooth path to advance from a pilot to full deployment. Customers can quickly pilot Office 365 within hours and easily move to deployment in days with no ‘throw away’ effort. In this session, learn how to utilize the Office 365 FastTrack process to win sales and get customers up and running quickly.

MICROSOFT AZURE: Learn about how MS Public Cloud offers new possibilities and revenue streams

In this session, we will provide you with an overview of what Microsoft Azure is and go through some of the core use scenarios we see customers using and partners selling today. We will also cover Microsoft’s position relative to some of the other cloud competitors in the market, while spending some time discussing how Azure is priced and licensed today. Finally we will provide you with an overview of some of the fantastic resources, tools and offers available to help accelerate your profitability with this cloud solution.

Building Successful Apps on Windows

Come hear first hand from Local Experts on the business opportunity of developing Apps on Windows.  Get inspired and see what it means to be successful by leveraging Azure and the Windows platform to build Apps that your customers want and need.

12:30 – 1:30 LUNCH BREAK

1:30 – 2:30 Breakout Sessions:

Modern Marketing: Building and accelerating pipeline in a cloud world

In a “Cloud first, Mobile first world” marketing can and should play a larger role in how you acquire new customers. This session will explore the fundamentals of practical modern marketing as a lever to accelerate your Cloud business.

Competing to win with Office 365

Understanding the key differentiators in Office 365 versus the competition is key to winning customers. It’s equally important to know how Microsoft is investing to help you win and grow your business. Hear why Microsoft provides Partners with the broadest revenue opportunity and learn how to guide Customer conversations to a competitive win – simply by stating the facts.

Windows Server 2003 is End of Extended Support- Learn about the opportunity and what it means for your organization

In this session we will take you through the Windows Server 2003 End of Extended Support opportunity and discuss what this truly means for your customers. We will also discuss how this not only provides an opportunity to grow your on-premise revenues but also find new revenue streams in the Cloud with a hybrid approach. Finally we will share some of the great partner resources, tools and offers we have available to help you take advantage of this opportunity right.

Sales Strategies on winning with Windows 8 Devices

Hear from Partners on sales strategies, success stories, and programs that help win Windows 8 device deals. Also, learn about the lineup of hero Windows 8 commercial devices that you can pitch to your customers. After attending this session you will have an arsenal of ideas on how you can sell more Windows 8 devices as part of your customer solution offering.

2:30 – 3:30 Breakout Sessions:

Understanding and Planning for the Economics of the Cloud

The Cloud introduces new dimensions in revenue and profit margins. This session will provide a practical, financial view on the economics of the Cloud in your business, and how to plan for the realities and opportunities it introduces to build new revenue streams.

Building a Hosting practice with Office 365

Your customers are looking for the latest technology, the ability to access applications from any device, and to reduce costs while growing their business. Build your cloud services offerings with technologies and software your customers know and trust.

New Partner Opportunities with BI, Big Data and SQL Server 2014

With IT budgets shrinking and demand for Data & Business Intelligence growing, you face the challenge of increasing database scale to meet demand with minimal increase in costs. Join us and learn how SQL Server 2014 provides breakthrough performance and scalability, while Power BI for O365 delivers an easy to sell and deploy BI solution.

The New Windows

In this session, we will discuss the updates and enhancements to Windows and how it provides Business solutions your customers need.  Learn about the value proposition of Windows in the Mobile-First Cloud-First world.  Gain an understanding of the impacts and changes to the licensing model.

3:30 – 3:45 AFTERNOON BREAK

3:45 – 4:45 Breakout Sessions:

Transforming and growing your business with Office 365

Office 365 represents a once-in-a-generation shift in technology and a new era of partner opportunity. Microsoft is front-running this industry transformation and leading the charge to the cloud by providing a next-generation productivity experience for Enterprise customers. Learn how Office 365 has created new partner opportunities across the customer.

MICROSOFT AZURE: Learn about how MS Public Cloud offers new possibilities and revenue streams

In this session, we will provide you with an overview of what Microsoft Azure is and go through some of the core use scenarios we see customers using and partners selling today. We will also cover Microsoft’s position relative to some of the other cloud competitors in the market, while spending some time discussing how Azure is priced and licensed today. Finally we will provide you with an overview of some of the fantastic resources, tools and offers available to help accelerate your profitability with this cloud solution.

Empower Enterprise Mobility

In this session, we will bring you through the MS cloud offering of Enterprise Mobility Suite comprised of Azure AD Premium, Azure RMS, and Windows Intune. You will learn how this solution can solve customer’s challenges with COIT, BYOD and IT management of SaaS applications. We will also discuss how to extend your AD, O365 and MDM business to sell EMS.

How to grow & diversify your Microsoft business and add new revenue streams with a CRM Online Practice

In this session, we will provide an overview and look at the opportunities for Microsoft CRM and its complimentary cloud offerings. We will look at the potential revenue streams from a services and software advisor perspective. And we will look at some examples of partners that have made the transition to the cloud and the challenges and successes they have seen.

4:45 – 5:45 COCKTAIL HOUR

Thursday October 9th : Drumbeat Office 365 training with Microsoft Canada.

On Thursday October 9th JCC Consultancy will attend the Drumbeat Office 365 training with Microsoft Canada.